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Turn missed calls into booked appointments and faster triage

Tesseron is a bespoke AI receptionist for UK and Ireland veterinary practices. Configured to your tone, services, and triage protocols.

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30-minute call. No obligation.
The problem

The calls you're not answering

A pet owner calling a practice for the first time is working through a shortlist. The first practice to pick up usually wins them. The practices that ring out get crossed off, and the marketing spend that produced the call is gone with them.

The phones don't only ring during opening hours. The team can't always pick up. Voicemail backlogs build up on Monday mornings. Urgent triage cases sometimes wait when they shouldn't, and routine enquiries that needed a return call within the day don't get one within the week.

What Tesseron does differently

Most AI receptionists are productised. Tesseron isn't.

01

Every call answered, even when the front desk can't

When your team is busy with check-ins, payments, or a consult, the agent picks up. Voice 24 hours a day, seven days a week, alongside web chat, SMS, and WhatsApp. Voicemail backlogs do not build up overnight or after a Monday morning rush.

02

Out of hours and peak times covered

Pet owners call when it suits them, including evenings, weekends, and bank holidays. Routine enquiries are answered and booked. Out-of-hours urgency follows your protocol: emergency contacts are alerted, routine cases are queued for the next working day.

03

Urgency identified and routed to the right person

The agent recognises triage cues during the call, captures the key clinical details, and escalates genuine emergencies to your on-call team straight away. The clinician picks up briefed, not cold. The owner does not repeat themselves.

How a Tesseron engagement works

A four-week Partnership Onboarding Programme, then live and improving.

STEP 1

Discovery

We map your practice's call patterns, service mix, peak-hour load, escalation rules, and the systems you want the agent to talk to.

STEP 2

Configuration

We configure the agent to your tone of voice, services, prices, policies, and escalation tree. We set up integrations with your calendar, payment processor, and any other systems exposing an API.

STEP 3

Go live

We test the agent with sample calls, train your team on the daily summary email and dashboard, and roll out safely. You can pause the agent at any time during go-live week.

STEP 4

Improve

We monitor the agent weekly for the first month, then monthly, adjusting configuration as call patterns shift and your practice's needs change.

One call. A triaged case. A briefed team.

Sample call transcript

Redacted
Caller Hi, my dog has been vomiting repeatedly for the past few hours and seems really lethargic.
Tesseron I'm sorry to hear that. Could I start with your name and your dog's name?
Caller Sure, I'm Mark Ellison and the dog is Biscuit.
Tesseron Thank you, Mark. How old is Biscuit, and has there been any change in his drinking or eating today?
Caller He is three years old. He has not touched his food and seems very flat.
Tesseron I understand. Has he had access to anything unusual today, such as food, plants, or household items?
Caller Not that I know of.
Tesseron I'm going to flag this as urgent for our clinical team. Could I confirm the best number to reach you on?
Caller Yes, it is the number I am calling from.
Tesseron Thank you, Mark. A vet nurse will call you back within ten minutes. Please monitor Biscuit closely and call us immediately if his condition changes.

CRM record · auto-created

After
BEFORE New enquiry received via phone. No record created. Staff made a note on paper.
After · Structured capture
Owner
Mark Ellison
Pet
Biscuit, 3-year-old dog
Presenting concern
Repeated vomiting, lethargy, not eating
Triage level
Urgent
Action
Clinical team alerted, callback within 10 minutes
Record created
Yes, automatically
Security & data

Security and data

Owner contact details and clinical records are personal data under UK and EU GDPR. Tesseron is built so your data stays inside the European Economic Area at every step.

  • End-to-end EEA-resident voice processing. Voice agent, telephony, and hosting are all inside the European Economic Area. No call audio leaves the EEA.
  • UK and EU GDPR aligned. Compliant with both regulatory regimes. Sub-processor list available on request.
  • Data Processing Agreement on engagement. Signed before any owner or clinical data is processed.
  • Data minimisation and least-privilege access. We process only what is needed to handle the call and update your systems.
  • Retention controls. Call recordings, transcripts, and operational data are retained only for the periods your practice and the regulations require.
Read the privacy policy →

Frequently asked questions

No. The AI handles routine call volume so your team can focus on patients in the practice and higher-value work. It escalates anything outside its scope to a person. Think of it as adding capacity, not replacing people.
The AI recognises urgency cues during the call, captures the key details, and routes the case to your on-call team immediately. You define the escalation rules during setup, so the right person is always alerted for urgent cases.
The AI works within defined triage protocols agreed during setup. It does not provide clinical advice. Its role is to gather information, assess urgency against your criteria, and escalate to qualified staff without delay.
Your practice name and greeting are used throughout. We recommend transparency as best practice. Pet owners who prefer to speak to a person can request a callback at any point, and the AI will take their details and alert your team.
The AI follows your out-of-hours escalation protocol. Urgent cases are routed to your emergency contacts. Routine enquiries are logged and queued for the next working day.
All data is processed inside the European Economic Area. We follow UK and EU GDPR requirements, apply data minimisation, and provide a data processing agreement. Retention rules keep only what is needed for operations and auditability.
Most practices are live within two to three weeks. We handle the technical setup and integration with your practice management system. Your team's involvement is minimal.
We integrate with eVetPractice, Animana, PetsApp, and other leading veterinary practice management systems. We confirm compatibility during the discovery call and handle the integration end to end.
Ready when you are

Ready to see if Tesseron fits your practice?

A 30-minute call. We map your practice's enquiry patterns and tell you whether this is worth taking further. No obligation.

Book a demo →

30-minute call. No obligation.